Shipping and Returns
The health and safety of our customers and employees is important to us. We have implemented safety measures to protect against COVID-19, as a result, your order may experience shipping delays as we work cautiously to prepare your order.
Mugler currently ships to all 50 states, as well as APO/FPO/DPO military addresses, and PO boxes (restrictions apply). Shipping to military addresses and PO boxes is only available via USPS (Economy shipping). Economy and Standard shipping options are not available to addresses in Alaska and Hawaii, and you may experience longer delivery times to these states.
We do not ship internationally. We do not ship to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), but we accept billing addresses from these territories.
Shipping fees are not applicable toward rewards or promotions.
Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).
Most orders are processed and shipped within 1 - 2 business days, depending on product availability. However, please allow for extended order processing time during peak periods, such as major holidays. Orders placed during these times will ship within the following business days.
Orders can be shipped to one address only. If you would like to have products delivered to multiple addresses, please place separate orders for each address.
We do not ship to freight forwarders or distribution warehouses outside of the United States. If your Ship To address is found to be a freight forwarder, business address service, or virtual office, your order will placed on hold and cancelled.
To ensure that we have accurate shipping information, and get your order to you promptly, we use a system that verifies your address using your ZIP code. This information must be included.
Once your order is ready to ship, you will receive a Shipment Confirmation email that contains a tracking number. Please refer to that tracking number for the most up-to-date information on the status of your order once it has shipped. You may check the status of your order here.
Mugler.com offers the following shipping options:
Standard via UPS Ground (3 - 5 Business Days): $8.00
- Orders shipped with Standard via UPS Ground are typically delivered within 3 to 5 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.
- Delivery to some remote addresses may require up to 2 additional days. Standard shipping is not available to addresses in Alaska, and Hawaii.
PRODUCT RETURNS
if you are not completely satisfied with your order, we accept returns of any mugler.com purchase within 30 days of the transaction. simply click here to initiate a return and generate a pre-paid label. please pack the item(s) to be returned in the original packaging if possible and include the sales receipt and/or invoice with any return.
upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. the credit will be issued to the original payment method and you will be notified by email. products sold via mugler.com may not be returned to other store locations. mugler products purchased any other retailer locations may not be returned to the mugler website.
please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.
if you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. you will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. to ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
mugler returns
1620 stateline road
southaven, mississippi 38671
only items purchased at mugler.com may be accepted for return. if you have a concern with an item purchased in a store, contact us
